Improving the customer service as well as concerning on the SingTel’s employees becomes the basic idea of Ong & Ong to upgrade the previous existing contact center. And the new design is not only having a specific significance aesthetically on the work environment but also having significance on the functional aspect from the design.
New Design of SingTel Contact Center
Concerning on the employees, designers include the areas for relaxation and recreation in the workplace. Looking from its facility, it is rare to be found when relaxation is included within a workplace. Therefore, Ong & Ong are appraised with this new idea. The design of huddle areas with the themes which represents some places that are indispensable for Singaporeans – Park and Playground, Home, Sports and Beach.
Design of Coaching Room
Showcasing this innovative design, it is not only pleasing the visitors’ eyes but avoiding the less rigid and more informal atmosphere where the training occurs. With the low height table discussions and lounge seats following the different eras showed, relaxed atmosphere will be achieved. With all those amazing ideas related to the concept of communication, SingTel contact center can successfully integrate between the aesthetic and functional aspects of the office.